Sample dataSample data — illustrative only. No PSA or Hive services are connected.
Team Intelligence
Capability, capacity and affinity — used to support technicians and route work well. Not a ranking or a surveillance tool.
How this is used
- Capability is inferred from resolved work with recorded evidence and confidence.
- Low confidence is shown honestly rather than presented as certainty.
- Workload informs dispatch recommendations; it is not a productivity score.
- No individual comparison, leaderboard or ranking is produced.
Dana Whitfield
Senior Network Engineer
focused
5
Active
7.5h
Committed
94%
Load
Capabilities · evidence based
- SonicWall / edge firewallstronghigh confidence · 31 resolved in 12 months
- Routing & VPNstronghigh confidence · 24 resolved, 0 reopens
- Microsoft 365 identitydevelopinglow confidence · 3 resolved
Issue affinity
Connectivity outage · Change execution
Client affinity
Northwind Manufacturing · Brightline Logistics
Kevin Alvarez
Network Engineer
available
2
Active
4h
Committed
50%
Load
Capabilities · evidence based
- SonicWall / edge firewallstrongmoderate confidence · 14 resolved tunnel incidents
- Switching & VLANsproficientmoderate confidence · 11 resolved
Issue affinity
Tunnel recovery · Site connectivity
Client affinity
Northwind Manufacturing
Priya Raman
Messaging Specialist
in meeting
6
Active
8.5h
Committed
106%
Load
Capabilities · evidence based
- Exchange / mailbox migrationstronghigh confidence · 42 resolved
- Licensing & provisioningproficientmoderate confidence · 17 resolved
Issue affinity
Migration batches · Mail flow
Client affinity
Cedar Ridge Health
Marcus Bell
Service Desk Technician
available
3
Active
3h
Committed
38%
Load
Capabilities · evidence based
- Endpoint provisioningproficienthigh confidence · 58 resolved
- Onboarding runbooksstronghigh confidence · 36 completed, 0 reopens
Issue affinity
Onboarding · Access requests
Client affinity
Halden Legal Group